Shipping Information

Orders are typically shipped within three business days of order placement. The Faceplate Store ships during regular business hours Monday through Friday except during national holidays. All shipments originate from either our Maryland or West Virginia facilities.

• US Postal Service Priority Mail
  Cost: $4.99
  ETA: 2 - 3 Business Days
  Tracking Available: Yes
  


• UPS Ground
  Cost: $9.99
  ETA: 5 - 7 Business Days
  Tracking Available: Yes
  
• UPS 3 Day Select
  Cost: $14.99
  ETA: 3 Business Days
  Tracking Available: Yes
  
• UPS 2 Day Air
  Cost: $19.99
  ETA: 2 Business Days
  Tracking Available: Yes
  


• UPS Next Day Air
  Cost: $29.99
  ETA: 1 Business Days
  Tracking Available: Yes
  

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14 Day Money Back Guarantee

The Faceplate Store offers a 14 day money back guarantee. Shipping charges are non-refundable unless noted below. A 25% restocking fee may apply as noted below. To receive a refund you must obtain a return authorization number by sending email to info@faceplateclub.com

Reasons you may utilize the 14 day money back guarantee:

• Did not like the item. (restock fee applies)
• Item does not fit correctly due to manufacturing. (shipping refunded)
• Item arrived broken. (shipping refunded)
• Ordered the wrong item. (restock fee applies)
• Switched phones after ordered. (restock fee applies)

Returning Your Faceplate

To return your faceplate for a refund or exchange you must send an email to info@faceplateclub.com to obtain a return form.Once the item has been returned to us we will refund the same credit card used to make the original purchase.

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Frequently Asked Questions:

How long does it take for my order to ship?
Most orders are shipped within two business days.

How do I contact you about my order?
Send an email to info@faceplateclub.com with your question and order number.

Who do I contact regarding wholesale orders?
Wholesale inquiries should be directed to info@faceplateclub.com

Do your faceplates void the warranty of my phone?
We utilize snap-on protector plates which will actually assist with protecting your phone from normal damage.

Are any tools necessary to install the plate?
We utilize snap-on protector plates which snap on in seconds.

Do you accept Money Orders?
Absolutely. Send us your money order with your phone number and email address. We will contact you with a coupon code of equal value of the money order.

Do you charge sales tax?
We are required by law to collect taxes of all shipments to the state of West Virginia. We are also required to collect taxes on all in-store purchases.